About

The most trusted name in machine tool service.

Mission

We are the preeminent provider of service and education to the machine tool industry utilizing core values of integrity, cutting edge innovation, and excellence in every relationship.

Vision

To be the most trusted name in machine tool service and education, providing a platform for world changing innovation.

Experience

Over 25 years combined machine tool experience with our most senior technician having over 18 years experience in the field.

premier cnc engineers

We train our technicians with excellence to service all types of CNC machinery. This includes vertical and horizontal machining centers, lathes, MTM, and Swiss style machinery.

Expertise

We currently service hundreds of different machine shops and are one of the largest independent machine tool service companies in the Pacific Northwest.

Expert Machine Repair & Diagnostic Services

We provide expert repair for the following machine types: Kitamura, Hyundai, Mori Seiki, Makino, Okuma, Matsura, Mitsubishi, Haas, Fadal, Bridgeport, Cincinnati, Star, Chiron, Awea, Akira Seiki, Shizoka, Sharp, Citizen, Tsugami, Maho, Ameri Seiki, etc; In addition, we diagnose the following machine tool control types: Fanuc, Mitsubishi, Yasnac, and Siemens.

Factory Warranty Service

Northwest Service Group provides factory warranty service for Kitamura, Hyundai, Star and Chiron machine tools.

Machine Tool Dealership Support

We offer dealerships supplemental support for their service staff or can provide their entire service solution.

Training & Consulting

We offer expert consulting and training for your entire CNC maintenance department.

Machine Tool Preventive Maintenance

Preventative Maintenance helps keep your machine tools running at peak performance while avoiding unplanned down times.This is offered on a contract schedule or on an as needed basis.

Are you an independent CNC machine tool sales rep or dealership
looking to expand your territory in the Pacific Northwest?  
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Industries

The CNC industry is very diverse in the Pacific Northwest.

Aerospace

The machines we service provide the premium quality precision parts for the airplanes you fly in.

Defense/Government

We help in the manufacture of weapons parts, ensuring the safety and efficacy of our troops on the battlefield.

Musical Instruments

Hitting that perfect note and symphonic harmony is possible because of precision engineering.

Medical

Surgical grade medical equipment requires quality and precision in order to help save lives.

Food Industry

High quality food manufacturing begins with the right machine tools, keeping our food supply healthy and clean.

Space Exploration & Satellites

“The quality of our service work has helped ensure safety for manned and unmanned space flight.”

Our Vision

To be the most trusted name in machine tool service and education, providing a platform for world changing innovation.

Education

We are currently laying a foundation for programs that will mentor and train the next generations and impart skills in machine tool diagnostics and repair. We are also working on solutions to offer young men and women who would not thrive in a traditional college setting the opportunity to excel in the manufacturing industry. By utilizing mentorship and hands on training we can help people forge a path for skilled careers and healthy lives.

Innovation

For those with a mind and passion to create and forge new territory, our vision is to establish a school of innovation that will be a place of pushing the limits of technology and knowledge. By partnering with the forerunners of each generation, establishing a culture of risk, and removing the fear of failure, we can do more than offer solutions to many of today’s challenges, we can change the course of history for the better.

Community

We believe business has the power to shape community for the better. As business leaders we can come from a unique place and partner with local education, other business leaders, and community leaders to bring solutions to many challenges a community can face. At Northwest Service Group we are passionate about bringing these different groups together to strategize and offer workable solutions for our communities.

Customer Testimonials

For years, we have been providing excellent customer service and building strong business relationships in the Pacific Northwest. Read what people have to say about us:

  • Jarett Clark

    Jarett Clark, Clark Machinery Inc.

    "Clark Machinery’s success in sales requires a strong service support group. That is why The Northwest Service Group has been our go to service organization since 2006. Whether it’s to support us on a simple bandsaw machine to more complex machines like multi-axis lathes, swiss screw machines or complex 5-axis machining centers; we always know we can count on The Northwest Service Group to get it done better than anyone else in the industry! "

  • Russell A. Hale

    Russell A. Hale, Complex Machinery Lead @ Exotic Metals LLC

    " We use Northwest Service Group because of their vast knowledge of Kitamura Machining Centers.They have been factory trained from Kitamura plus their field service experience with other machine tool manufacturers make them our “go to guys” for repairs.  They are very precise and professional in their repairs plus  great people to work with.  I’ve worked with and have known Eric (the owner and lead technician) for over 15 years. Northwest Service Group listens to our needs and do what they can to get our machines back in production in a timely matter. "

  • Jim Miner

    Jim Miner, CNC Division Manager @ LaCroix Industries

    " I first met Eric in 1997 and have had him work on machines many times over the years. He is one of the few field service engineers I have seen trouble shoot problems down to the level of the component on the circuit board. On two occasions he was able to repair an expensive circuit board by running a jumper wire around the burnt trace. I appreciate his accurate diagnoses and well considered options for repairs.
    Jim Miner "


(425) 293-8080

service@northwestservicegroup.com



For Mail Correspondence:
PO Box 3698, Arlington, WA 98223

Contact Info

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